Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What are the shipping costs for heavy fitness equipment?
Shipping costs are calculated at checkout based on the weight of the item and your delivery location. We offer flat-rate shipping on select accessories and threshold delivery for larger treadmills and racks.
Do you offer professional assembly services?
Yes, we provide professional in-home assembly services for an additional fee in most major metropolitan areas. You can select this option at checkout or contact our support team to schedule a technician.
What is your return policy for gym equipment?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that a restocking fee may apply to large motorized equipment.
Do your products come with a manufacturer warranty?
All our fitness equipment comes with a standard manufacturer warranty covering parts and labor. Specific warranty lengths vary by brand and model; details can be found on individual product pages.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through our partners to help you invest in your home gym over time.